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Frequently Asked Questions

AYANA Rewards is a loyalty program designed for loyal customers who stay, dine and play in our participating hotels/brands. Members receive exclusive benefits and rewards points that can be exchanged for memorable travel experiences such as free nights and upgrades in participating hotels.

The participating brands are: AYANA Villas Bali, AYANA Segara Bali, AYANA Resort Bali, RIMBA by AYANA Bali, AYANA Komodo Waecicu Beach, AYANA Lako Di’a, AYANA Midplaza JAKARTA, Delonix Hotel Karawang, and Liu Li Palace Seafood Restaurant.

You can sign up via our website at

No, you can join the program for FREE.

You will earn 1 point for every 10,000 IDR spent in our participating hotels, except at DELONIX Hotel Karawang, where members will earn 1 point for every IDR 15,000 spent on every eligible charge, before tax and service. Your points will be credited automatically to your account. AYANA Rewards GOLD members will earn an extra 10% bonus points and PLATINUM members will earn an extra 25% bonus points on eligible spend.
For more information about eligible charges in our participating hotels, please refer to our full T&C: undefined/terms-and-conditions-8.

You can earn points for up to five guest rooms with the same stay dates at a participating property when (1) each room is paid by you and all charges are settled at check-out (2) one room is occupied by you.

No. The program require that you personally stay at the hotel to be eligible for points.

You can log in to your account via and visit Redeem page to see the rewards catalog and redeem impressive lifestyle and travel experiences for your favorite reward.

There are some cases where you cannot redeem your points: a. You don’t have enough points to redeem for the reward you have chosen. In this case, please choose another reward with less required points or earn more to redeem later. b. Your points are expired. c. The reward you have chosen is not available at the moment.

Points will be credited to member's account up to 7 working days after check out.

Points will be valid for 10 years after the issued date.

You can find all your point details on your Profile menu after logging in to